A Day in the Life of a Freight Broker: Navigating the Real Hustle
By Freight 360
In the whirlwind world of freight brokerage, each day in the life of a freight broker brings its own set of challenges and victories, making it one of the most dynamic professions around. Contrary to the misconception that it gets easier once your brokerage is established, that’s actually when the real hustle begins. Let’s delve into a typical day in the life of a freight broker and uncover the routines that pave the road to success.
Day in the Life of a Freight Broker
Getting Started: Plan for Productivity
The early bird catches the worm, and in the freight industry, it’s crucial to get an early start. Time can easily slip away, so productivity begins not when you sit down but when you dive into work. Avoid distractions like social media and focus on the tasks at hand. With a hot cup of coffee in hand and systems up and running, the day in the life of a freight broker kicks off by scanning through voicemails and emails to check for any overnight surprises. Staying ahead of issues is crucial, so checking in with carriers over the road ensures no hiccups are waiting to ambush you.
Each update is entered into the TMS (Transportation Management System), the central hub for business operations. Keeping the TMS organized and updated is essential for smooth communication and workflow.
Customer Touchpoints: Building Relationships
Once the decks are clear, it’s time to connect with customers. Morning calls not only confirm daily loads but also offer market insights, such as unexpected traffic accidents or weather disruptions that could affect their operations. Freight brokers are more than middlemen; they’re trusted advisors. Building and maintaining strong customer relationships requires consistent effort, regular updates, and sometimes stepping up to be the hero with problem loads.
Covering Loads: Negotiating with Carriers
Covering loads means using your network of carriers and load boards to find the perfect fit for each shipment. This involves negotiating pickup and delivery times, requirements like tarps or chains, and, of course, the price. Balancing inbound and outbound calls while negotiating with carriers is a fine art, but it’s crucial to stick with it and take things one step at a time.
Prospecting: The Lifeblood of Brokerage
Prospecting is essential for any successful freight broker. Experiment with different times and approaches to see what works best in each industry. Consistent, high-energy outreach can make a world of difference. Start with a manageable goal for daily calls and gradually increase your volume to develop a strong customer base.
Be positive like Winnie the Pooh and Rabbit, always leaving people better than you found them. Stay clear of an Eeyore-like attitude that brings negativity and doesn’t solve problems. Quality beats quantity at first, but as you become more experienced, increasing your call volume and maintaining consistent activity will pay dividends.
Check-Calls and Lead Generation
Check-calling carriers and communicating with shippers regularly ensures proactive load management. This means scheduling check calls at least twice daily, ideally when carriers are on the way to the pickup or delivery. Preventing issues by staying on top of locations and schedules is key. Refreshing the lead list daily keeps the prospect pipeline full, helping brokers connect with new potential clients.
Consistency is Key
Navigating the highs and lows of freight brokerage requires unwavering consistency and perseverance. Success in this business is paved with disciplined prospecting and dedication. No matter the challenges, keep dialing, stay proactive, and remain consistent.
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Dive deeper into our training with our Freight Broker Basics Course, designed for all freight broker business models and positions. Learn at your pace and sharpen your skills to source more leads and move more freight.
Dive deeper into our training with our Freight Broker Basics Course, designed for all freight broker business models and positions. Learn at your pace and sharpen your skills to source more leads and move more freight.
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