Sales Follow-Ups & Communication | Episode 255

Ever wondered why some sales follow-ups build lasting client relationships while others fall flat? Join us as we master the art of effective sales follow-ups, exploring empathetic listening, purposeful openings, and parallels to streaming services’ relentless ads. We’ll also touch on the latest Olympic feats and CH Robinson’s anticipated Q2 earnings. Inspired by “Super Communicators,” we’ll shift conversations from logical to emotional contexts to understand clients’ needs and build genuine rapport. Learn advanced strategies like the looping technique for conflict resolution and identifying emotional cues to transform your professional interactions. Stay tuned for updates on our Final Mile segment and the return of the Pick’Em League for football season.

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0:00 – Business Updates and Sales Follow-Ups
14:02 – Establishing Rapport Through Conversation
25:32 – Building Emotional Connections
36:04 – Deepening Connections Through Genuine Conversations
44:31 – Navigating Emotional Conversations in Business
48:16 – Effective Communication for Sales Calls
1:00:28 – Understanding Before Being Understood