Protecting Your Customer’s Shipments | Episode 303

Today’s freight thieves are no longer just hijackers—they’re hackers, posing as carriers by infiltrating email accounts and exploiting weak verification processes. In this episode, we break down a real theft case where criminals redirected a shipment using a hacked carrier profile, exposing the failure of standard vetting methods.

We reveal how these theft rings operate like corporations, and why software alone isn’t enough to stop them. Learn practical, low-cost strategies—like enhanced FMCSA checks, strategic phone calls, and trusting your gut—that can keep your freight safe and boost shipper trust.

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0:54 Welcome
2:07 Proposed Cargo Theft Reporting Tool
6:58 Sports Break: Baseball and Tennis
11:23 Industry News and Tariff Updates
20:54 Case Study: Stolen Load Investigation
26:01 Technology vs. Process: Finding Balance
39:04 Carrier Verification Best Practices
51:24 Wrapping Up and Future Topics