Freight Broker Essentials: The Basics | Episode 289

Ever wonder why some freight brokerages thrive while others constantly struggle with cash flow problems? The answer lies in mastering the fundamentals that many brokers overlook.

In this eye-opening episode, we explore the critical but often neglected basics that make or break your brokerage operation. We share real stories of brokerages that generated impressive revenue on paper but collapsed when they couldn’t collect payments because of poor documentation practices. You’ll discover why verbal agreements without written confirmation are worthless, how missing verification steps can cost thousands in claims, and why immediate proof of delivery matters more than you think.

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0:15 – Intro and Freight360 Resources
4:51 – Economic News and Tariff Impacts
7:02 – DOT Regulation Feedback Initiative
12:58 – Walmart’s Brokerage and Cash Flow Issues
22:00 – When Brokers Skip Documentation Steps
37:48 – Customer Setup and Documentation Requirements
45:18 – Back Office Appreciation and Integration
51:08 – Essential Load Verification Procedures
58:24 – Importance of Getting PODs at Delivery